TERMS AND CONDITIONS
Full details of the Terms and Conditions of Bumps & Scuffs may be found at our workshop. What follows is an
abridged version that will also be posted in a visible position at its operating bases.
a. Estimates are given on the basis of a visual inspection. We pride ourselves on our accuracy of
quotation and in all cases endeavour to complete the work in accordance with our quotation in
terms of cost and timescales. However, on rare occasions, undertaking the work reveals damage
that it was not possible to detect when visually assessing for quotation. In these instances we will
contact you immediately to advise the impact of additional work necessary to complete the
repair and the impact to cost and completion timescales
2.CANCELLATION OF OUR CONTRACT
a.The Contract entered into between us is formed when you book an Appointment for Vehicle
Repair Work to be carried out. Any Contract may be cancelled as follows:
i. By you, at any time 48 hours prior to the commencement of the Vehicle Repair Work
ii. If you cancel within 48 hours of the scheduled appointment we reserve the right to
charge 50% of the contract value.
iii. If no notice of cancellation is received we reserve the right to charge 100% of the
b. If you wish to cancel the Contract, then please notify us in writing (by email or personal service)
or by telephone.
c. If we wish to cancel the Contract, then we will notify you in writing (by email or by post) or by
telephone using the contact details we have for you.
a. We operate from two sites and will provide Vehicle Repair Work services to you at one of these.
b. The choice of site will be determined by the nature of the damage and the capacities available
on the day of the booking. This may involve your vehicle being driven between the two sites. If
you do not wish your vehicle to be driven please advise us: we will mutually agree how best the
services can be provided.
c. We have a standard Motor Trade Combined Insurance Policy underwritten by Liverpool Victoria.
If there is a need to move your vehicle between locations it will be covered by this policy.
d. We will contact you when the vehicle is ready for collection. We should appreciate you not
contacting us as this simply disrupts the technicians and will extend the repair time.
e. Once the Vehicle Repair Work is completed, you will be asked to confirm that you are satisfied
with the result. Please make sure you inspect the Vehicle Repair Work carefully before you give
your confirmation. We will rely on your confirmation that there are no obvious visible defects in
the Vehicle Repair Work. We accept that your confirmation can not apply to things you cannot be
expected to see at the time of your inspection.
4. PRICES AND PAYMENT
a. In the event of payment not being made at the time of collection we reserve the entitlement to
exercise our right of lien. Any storage of vehicles will be charged at the rate of £20 per day.
5. PRE-EXISTING DAMAGE, DAMAGE CAUSED BY US, CORROSION AND COMPLAINTS
a. An electronic image of visible damage existing on the Vehicle will be made by our technician by a
pre-work Inspection before starting Vehicle Repair Work on the Vehicle. WE EXCLUDE ALL
LIABILITY FOR REPAIR OF DAMAGE, WHETHER VISIBLE OR NOT, EXISTING BEFORE WE
BEGAN TO WORK ON THE VEHICLE AND WHICH WE HAVE NOT EXPRESSLY IDENTIFIED
AS VEHICLE REPAIR WORK TO BE UNDERTAKEN BY US.