Up To 20% Off! – Our Autumnal Offer

October 5, 2018 2:41 pm

Enjoy the Bumps & Scuffs Experience

Bumps & Scuffs has been trading in the Farnham area for almost 10 years. Like all businesses we have had our ups and downs but, thankfully, mainly ups as we continue to grow year on year.

We believe we have done this by a combination of:

  • Good service
    • Most repairs are completed on a next day basis which is considerably less than most body shops
    • All quotes are emailed within 24 hours
    • Courtesy reminders are sent 48 hours in advance
  • Technical competence
    • Our first-time satisfaction rate is 99%
    • There are very few jobs we cannot tackle
  • Referral business and repeat customers
    • Some 60% of our business is generated from referrals and repeat business
    • Our star customer has brought the same car back on six occasions!
  • Demonstrable value for money
    • We convert more than 60% of our quotes into orders

We would like your help in improving these conversion rates, especially where there has been damage to two panels or more. All we ask in return for offering these multi-panel discounts is that you provide a testimonial!

So, for the first 20 orders we book in October we are offering:

  • 10% off any repairs to two panels
  • 15% off any repair to three panels
  • And a whopping 20% off to four panels or more

We do not intend repeating this offer so do come and see us during October and be one of the twenty customers to enjoy the Bumps & Scuffs experience.

IDLING MOTORISTS ARE A TURN OFF

October 5, 2018 1:55 pm

Not so long ago there were incentives to buy diesel cars due to the positive impact on the environment: greenhouse gases were the big thing but the particulates from diesel engines are now regarded as being worse. No doubt, as technology improves, and diesel engines become more efficient, the pendulum will swing the other way.

One thing that nobody can change their mind about is that fumes from cars cause major health problems. What I find absolutely amazing is the number of parents who leave their car engines idling whilst waiting to drop off little Johnny or pick up Olivia. Imagine sitting in an enclosed area with your engine idling. Let’s take it one stage further and imagine that you have young children in the car with you.

You might think that that was simply nuts but if you walk around, especially in proximity to schools, how many parents sit there with their engines idling? And when challenged,

“I was cold.”

“I was hot”

“I was listening to the radio.”

Do you ever hear, “I was trying to increase the level of noxious fumes so that the school children in this area could develop even more respiratory problems?”

Research suggests that young children are being exposed to almost a third more toxic car fumes than their parents and, because of they are still developing they are at greater risk than adults.

A simple solution for parents would be to walk or cycle their children to school, away from the traffic, thereby reducing their exposure to unnecessarily high levels of damaging air pollution. It is recognised that, for many, even if they had the will, this is impractical.

It is not impractical, though, to switch your engine off when waiting outside of schools.

Sadly, even though there has been recognition of the problem, and more and more councils across the UK are threatening to hit drivers with fines if they leave their engines running while parked, there has been little evidence of enforcement.

Recent figures released by some local authorities show that, despite having being able to dish out fines to idling motorists, few have actually been issued.

It is estimated that around 30 local authorities in total now have rules in place to target idling drivers, with most handing out on-the-spot fines particularly around sensitive areas like schools and hospitals.

  • Westminster City Council fines motorists £80 for leaving their engines running, but figures show they have dished out just 28 fines over the last 12 months.
  • Neighbouring authority Kensington and Chelsea has proved to be even less effective at targeting culprits, penalising just one solitary motorist during the 15 years since the fines have been in place.

Surely, therefore, the solution lies with the schools and the responsible parents. A note from your local school setting out some guidelines would go a long way as would responsible parents helping complete the education of those others who fail to recognise the effect of noxious fumes on all children – including yours.

Please take the initiative and let others worry about whether diesel or petrol engines are better or worse!

We would be interested to hear your views on this topic especially from those who live within our primary customer area. We serve a fairly wide area from Farnham including Tilford, Frensham, Churt, Headley, Headley Down, Lindford, Bordon, Kingsely, Alton, Crondall, Church Crookham, Fleet, Aldershot, Farnborough, Camberley. There are a lot of schools in this area!

 

Telephone: 01252 217087                                                                             [email protected]

 

 

 

Mobile Phones and Cars. Do You Know the Rules?

June 29, 2018 2:47 pm

DRIVING CAN BE A FINE EXPERIENCE

Crazy as it may sound, almost two thirds of UK drivers say they aren’t aware of the current penalties for using handheld phones at the wheel.

Despite rising numbers of fatalities linked to mobile use, a survey of over 2,000 drivers found that just 36% of motorists know the punishments.

The RAC calls the figures “remarkable”, claiming there is “still much more to be done” to stop the use of phones at the wheel.

Tougher measures were introduced in March 2017 with the new penalty set at six points and a £200 fine, but over a quarter (26%) are not aware that the penalties have even changed.

Here are some reminders

  • Using a hand-held mobile phone while driving is illegal. It is also illegal if you are a passenger supervising a learner driver.
  • Being caught using a mobile phone while driving carries a penalty of six points and a £200 fine.
  • Up to now, police forces have had the power to offer awareness courses instead of penalties for hand-held mobile phone use. Almost two in three drivers caught under the law chose an awareness course instead of points and a fine. The government is lobbying for this option to be withdrawn
  • Using a mobile phone as Sat-Nav is illegal
  • The number and quality of navigation apps available for download increases every month. However, it is no excuse to say you’re simply following the mapping on your hand-held device and that’s why you’ve picked it up.
  • The mobile phone law specifically refers to this, stating it is illegal to use a hand-held mobile to follow a map.
  • If you wish to use smartphone navigation or a mapping app, fix the phone to the windscreen or dashboard, so it’s in clear view for use while driving (but not obstructing your view), without requiring you to hold or interact with it.
  • Even when stopped at lights or in a traffic queue you cannot use a hand-held mobile phone
  • Contrary to what many drivers seem to think, the law still applies when your vehicle is stopped at lights or in a traffic queue. If your engine is running, your phone should be nowhere near your hands. This is still the case if the engine stops automatically to save fuel (called ‘start-stop technology).
  • In the RAC Report on Motoring 2016, a staggering 47% of drivers said they think it’s OK to check social media or text messages while stopped in traffic.
  • Using hands-free phone kits is currently legal in the UK, although police still have the right to penalise any hands-free user they think is being distracted and isn’t in control of their vehicle.

We would be interested to hear your views on this topic especially from those who live within our primary customer area. We serve a fairly wide area from Farnham including Tilford, Frensham, Churt, Headley, Headley Down, Lindford, Bordon, Kingsely, Alton, Crondall, Church Crookham, Fleet, Aldershot, Farnborough, Camberley.

Telephone: 01252 217087 [email protected]

We’re Hiring!

April 24, 2018 11:11 am

Sales Administration

All businesses, no matter how technically competent, need good sales administration. Telephone contact, response times to enquiries, simply fulfilling promises made, are all hugely important in how the outside work views any business: Bumps & Scuffs is no exception.

Past Holders of the Position

When we first moved to Wrecclesham we were very fortunate to secure the services of Bob Pugh. Bob was only 66 years old and, although recently retired, he was looking for something that would help him transition towards full retirement. We were very grateful for the couple of years he spent with us.

His successor, Sam, was less than half his age and was looking for a position that would still allow her to fulfil her responsibilities towards her two school-age children. Once again we were very fortunate in securing her services.

Recruitment for Position of Sales Administrator

And we are now looking for someone to replace Sam.

As you can tell our criteria are pretty broad.

We believe that this is a great opportunity for a part-time Sales Administrator to join our small, but growing, car body repair business based in Wrecclesham.  Processes and systems are well established.

The core working hours are from 10.00 till 14.00 – some flexibility exists.

 Main duties and responsibilities:

  • Reception
  • Supervising completion of quotations
  • Following up on quotations issued
  • Organising scheduling of work including transfers to associate workshop
  • Liaising with customers regarding progress on repair work
  • Raising invoices
  • Collecting payment
  • Occasional short distance car driving between sites in Wrecclesham and Aldershot
  • Part-time and permanent

Skills and best match

  • Good organisational skills
  • Microsoft Office
  • Confident telephone manner

Salary Details

  • From £21,000 to £22,500 pa
  • Pro rata [c£12 per hour]

Location

  • Wrecclesham, Farnham GU10 4QS

 Some of the Questions We Will Ask

  • Are you comfortable working with technically focused colleagues?
  • Are you comfortable working in a workshop environment?
  • Do you have any interest in motor cars?

Applications

Recruitment Agencies

Strictly no!

Classic Cars

March 26, 2018 3:11 pm

As the warmer weather starts to emerge from the very cold snows of the recent past I look forward to seeing more and more people taking their pride and joy out for a spin. And I don’t mean the other half. I am referring to the car that is kept in the garage for special occasions.

Some of these will be classic and others simply older cars with enough historical interest to be collectable and worth preserving or restoring rather than scrapping.

How old is a ‘classic’ car?

Again, it depends who you ask. The closest thing we have to a cut-off date is currently the 1st of January 1978 – cars built before this particular day don’t incur vehicle excise duty. This is a rolling date but it offers something approaching a government definition of ‘classic’.

It’s still not very specific, though, and plenty of people would argue that there are cars built after 1977 that currently qualify as ‘classic’. The MG B GT, the MkII Escort, and the Golf GTI all fall into that category. Is there a more workable definition?

Maybe Her Majesty’s Revenue and Customs might be the answer? They see as ‘classic’ any car that is worth £15,000 or more, and aged 15 years or older. This combination of price and age is the closest we have to a metric of desirability – if a fifteen-year-old car commands a price of £15,000, it’s probably something pretty interesting.

Mazda MX-5 Mk1

Our particular favourite is the Mazda MX-5 Mk1 although we suspect that it will be some time before they fall into HMRC’s definition. We own two of these having restored them from the original scruffy state. However, I am always on the lookout for more.

MacDonald Ryan Ltd

This is a sister company that shares the same premises with us. It specialises in older car restoration and are particularly seeking Mazda MX-5 Mk1s especially as they have been able to build up reasonable stock of spares.

So, if you or your friends do own one please let us know. Even if it is not in road worthy condition I would be happy to have a look although it would be best to send me a few photos in the first instance.

We serve a fairly wide area from Farnham including Tilford, Frensham, Churt, Headley, Headley Down, Lindford, Bordon, Kingsely, Alton, Crondall, Church Crookham, Fleet, Aldershot, Farnborough, Camberley.

If the cars are located outside of these areas then please phone.

Telephone: 01252 217087 [email protected]

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